Payment

You can pay using Visa, Mastercard, American Express or PayPal. Payment must be made within 3 days of purchase. Items that have not been paid for within this time frame will be relisted.

Shipping

All items are shipped by Royal Mail and we will always let you know when your order has been shipped. Orders within the UK are shipped using First Class Signed For postal service. This means that your order will have to have someone available to sign for it upon delivery.

Orders outside the UK are shipped via Airmail.

We ship worldwide, including the USA (for USA see important notice below) and Canada, although there are a few exceptions. Contact us if in doubt.

Please note that our shipping costs do including postage and packaging, although we do try to keep costs down as much as possible regarding packaging by recycling wherever feasible.

Delivery

All items are carefully made by hand by myself and most are made to order. It is usual for me to be working on several orders at one time. Many are also custom made or personalised which naturally takes some time. This will be discussed upon receipt of any enquiry or order. Items are usually shipped within two weeks of order, although most within a couple of days. If you need an item faster, please contact me and I may be able to accommodate your request.

Returns/Exchanges

We want you to be happy with the products you buy from us, however where items are personalised, custom-made or commissioned at point of sale we do not offer returns or exchanges.

If you wish to return an item and either exchange it or request a refund, please complete the Returns form prior to sending the items back us and let us know.

Do not return an item until you have received a response from us authorising its return and instructions for its return have been given to you. The returns address can be found on the packing slip sent with the order.

Returns can not be accepted until we have authorised the return.

The cost of returning the item will be at your expense and refunds can only be made once the item has been received by us, therefore it is recommended that you use a tracked and insured shipping service.

Where an item is agreed to be faulty, the cost of the postage will be refunded along with the value of the item returned, once it has been received by us.

If you are returning items to us they must be in their original condition, any labels still attached and included with their original packaging which should be intact. Do not destroy or dispose of any item or its packaging, even if faulty.

Please remember that exchanges may be limited by the availability of materials or stock.

Returns and Exchanges will be accepted within 14 working days.

Cancellations

If you have changed your mind about your order for any reason, you may cancel it within 14 working days by contacting us. If the item has already been despatched, you can return it to the seller in accordance with our returns policy above.

However, exceptions do apply where items are commissioned, custom made or personalised at the point of sale; orders for these items can not be cancelled. For all other items (i.e. items *not* commissioned, custom made or personalised) if the cancellation is received before work commences on your order or before it is shipped, your order will be cancelled.

Law and jurisdiction

Contracts for the purchase of Goods through the Mint To Be website will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Mint To Be are compliant with the applicable Consumer Contracts Regulations 2013.

Custom work

We occasionally have spaces in the diary to accept requests for commissions, custom or personalised work. Please contact us with details of your request for further information.

Prices

Prices stated are for the cost of an item. We are not VAT registered and therefore we do not charge VAT on orders. Shipping, to include both postage and packaging, is an additional cost stated at the time of ordering. For items posted to destinations within the UK, the cost is calculated on the site.. For all overseas items, we will need to obtain a shipping quote before we can finalise your order.

Customer Services

We are an online business only and as such you can contact us via our contact form or via email.

Company

Mint To Be is part of Select Seven Ltd, registered at 12 Longwood Avenue, Stockport, Cheshire, SK2 6AN.